At reception
Visitor management system: every visit, from first contact to follow-up
VisitSoft replaces the paper log with one record per visitor: who they are, which institution they represent, why they came, who received them, what happened during the visit and what remains to be done.
What you get
Complete visitor record
Contact details, institution represented, photo, documents, history of visits and requests.
Individual and group visits
Guided check-in and check-out, with participants and hosts.
The whole journey
Prospect → appointment → visit → activities → post-visit follow-up, in one record.
Policies by visitor type
Identification, authorisation, badge and time rules applied automatically.
Visit expiry
Visits left open expire according to your rules, so the register stays accurate.
Auditable history
Who came, when, for whom and what was done, fully traceable.
How it works
- The visitor arrives or is expected
Appointment, audience, chat or walk-in.
- Reception checks them in
Identity, purpose, host and badge in seconds.
- The visit is followed to the end
Activities, checkout, survey and follow-ups linked to the visit.
From paper logbook to visitor record
Many front desks still keep a book: a name, a time, sometimes a signature. It does not show who is still waiting, who has left or what the visit achieved. When a manager asks who came about a particular file, someone has to leaf through pages.
VisitSoft keeps one record per visitor: contact details, the organisation they represent, past visits, appointments, audience requests and conversations on the website or WhatsApp. Today's visit is added to that history instead of starting from scratch.
What reception sees at any moment
- Visitors expected today, with time and host
- Visitors on site, and for how long
- Completed visits, with their check-out time
- Visits left open without a check-out, which expire under your rules so the register stays accurate
A visit is more than an entry
During the visit, activities are attached to the record: a meeting, a document submission, a payment, a delivery or a service request. Each activity has an owner and a status, so you know what was done and what is still pending.
After the visit, VisitSoft can send a short satisfaction survey and create a follow-up: call the visitor back, send a document, schedule another meeting.
Rules for each type of visitor
A supplier, a job candidate, a partner and a member of the public are not received the same way. For each type you set the ID required, the approval needed, the badge and the permitted hours. The receptionist does not have to remember: VisitSoft applies the rule at check-in.
The figures management asks for
Visitors per day and per department, peak hours, average visit length, most common purposes and returning visitors come straight from the records, with no re-typing. They help you staff the front desk and see which departments are under most pressure.
Start without changing everything
The first step takes a day: define visitor types, departments and hosts, then check visitors in as they arrive. Appointments, queues and website integration can follow at your own pace.
Frequently asked questions
How is this different from a paper log?
The information is legible, searchable and connected: you know who is on site, for whom, and what was done.
Does it work without the Internet?
It can be installed on your own server and used on your local network.
Is it available in French?
Yes. The application is in English and French, and each user chooses their language.
Used by
See it with your own front office in mind
Tell us how you receive visitors today. We reply within one working day, in English or French.