Before the visit
WhatsApp, Facebook and Instagram, in the same place as your visitors
Messages from WhatsApp Business, Messenger, Instagram and Facebook lead forms arrive in VisitSoft. Your team replies, scores and routes each contact, then turns it into an appointment or audience.
What you get
WhatsApp Business
Incoming messages, replies within the 24-hour window and approved templates outside it.
Voice notes
WhatsApp voice notes are transcribed, with the key facts pulled out.
Messenger and Instagram
Reply to direct messages from VisitSoft without switching apps.
Facebook Lead Ads
Every completed form becomes a lead, scored and routed.
Conversions back to Meta
Completed visits can be reported to Meta to measure your campaigns.
Thank-you and surveys
Send a thank-you or satisfaction survey on WhatsApp after the visit.
How it works
- Connect your Meta account
Your administrator links your organisation's page, Instagram account and WhatsApp Business number.
- Receive and reply
Messages arrive in prospects; agents reply from VisitSoft.
- Measure
See which conversations become visits and send those results back to Meta.
Why bring WhatsApp, Facebook and Instagram together
In many organisations WhatsApp runs on one agent's phone, Facebook on another's computer and Instagram with the communications team. When the agent is away, messages wait. When they change roles, the history leaves with the phone.
VisitSoft receives these messages on behalf of the organisation. Several agents can answer, every exchange is linked to a record and nothing depends on a personal phone.
What arrives in VisitSoft
- WhatsApp Business messages, including voice notes, transcribed with the key facts
- Messenger and Instagram messages sent to your pages
- Facebook Lead Ads forms, each one becoming a prospect
- Clicks on your website's WhatsApp buttons, with the page and button they came from
WhatsApp's rules, applied for you
WhatsApp allows free replies for 24 hours after the customer's last message. After that, you need an approved message template. VisitSoft shows when the window is open and offers your approved templates when it is closed, so messages are not rejected.
From message to visit
A conversation can become an appointment, an audience request or a visit. After the visit, VisitSoft can send a thank-you or a survey by WhatsApp. Completed visits can be sent back to Meta, which shows which campaigns actually bring people to your premises, not just clicks.
What you need to start
A Facebook page, a professional Instagram account if you have one and a verified WhatsApp Business number linked to Meta. Your administrator connects them once in VisitSoft; we help with the Meta side of the setup.
Frequently asked questions
Do we need a WhatsApp Business API account?
Yes, a verified WhatsApp Business account linked to Meta is required. We help you set it up.
Can we message a customer after 24 hours?
Yes, with a WhatsApp-approved message template, as Meta requires.
Are Facebook Page messages received?
Yes: messages, comments, mentions and lead forms from your Page.
Used by
See it with your own front office in mind
Tell us how you receive visitors today. We reply within one working day, in English or French.