Before the visit
Talk to visitors right on your website
Visitors start a chat from any page. In the same conversation they can share their contact details, submit documents, exchange files and join a video call — and the conversation can become a visit.
What you get
Contact details
The visitor shares their email and phone, with consent, right in the chat.
Document submission
They submit documents and receive a WEB- reference. Every file is virus-scanned before staff open it.
File sharing
Your team and the visitor exchange files during the conversation.
Video calls with consent
Calls start only when the visitor accepts; chat, documents and survey stay open during the call.
Offers and events
Show offers, products or events to the right visitors, with seat reservations.
Chat becomes a visit
Reception sees the whole history when the person arrives, and AI can draft a summary for review.
How it works
- Turn on chat
Choose VisitSoft chat in your website integration. The button appears on every page.
- Answer from VisitSoft
Agents take conversations from the web workspace or the mobile app.
- Turn it into a visit
Record the conversation as a visit or link it to a dossier.
A chat that goes beyond "Hello, how can I help?"
Most website chats stop at exchanging messages. For a public office, a bank or a school, the real request comes right after: "Can I send you my documents?", "Can you call me back?", "I'm coming tomorrow, who should I see?". The VisitSoft chat handles all three in the same conversation.
What the visitor can do without leaving the conversation
- Share their name, email and phone, with consent, so your team can follow up
- Submit the documents you ask for; they get a WEB- reference and every file is virus-scanned before it is opened
- Exchange files with the agent
- Accept a video call offered by the agent; the call only starts with their consent
- Answer a short satisfaction survey at the end
What your team gains
Agents answer from the web workspace or the mobile app, with no separate tool. Each conversation is linked to a record: if the person later comes to reception, the receptionist sees the chat history, documents already received and the purpose of the visit.
AI can suggest a summary of the conversation, which the agent approves before it is saved.
Show your offers at the right moment
The chat can show offers, products or events, with seat booking for events. You then see which offers lead to questions and bookings.
Installing the chat
The chat is part of the VisitSoft integration script: one tag added to your site, whatever it was built with. If you already use Tawk.to, VisitSoft can load it instead and record its conversations as prospects.
Frequently asked questions
Can we use Tawk.to instead?
Yes. VisitSoft can load Tawk.to and record its conversations as prospects.
Are video calls recorded?
Calls only start with the visitor's consent. Review your retention policy with our team.
Are uploaded documents safe?
Yes. Every file is virus-scanned before staff can open it.
Used by
See it with your own front office in mind
Tell us how you receive visitors today. We reply within one working day, in English or French.