Fair queues and calm waiting rooms

What makes a waiting room tense

Waiting itself is not the only problem. What frustrates people is not knowing how long is left, seeing someone go ahead of them and hearing their name shouted across the hall. A well-run queue answers all three: a number, a clear order and a discreet display.

How the queue works day to day

• At reception, the agent checks the visitor in and hands out a ticket for the right queue (A-001, B-001…), renumbered every day
• At the counter, the agent calls the next person from their console, recalls someone absent, transfers to another queue or marks the service done
• In the waiting room, a TV shows the number called and the counter, never a name
• Management follows volumes, waiting times and service times queue by queue

No expensive hardware

VisitSoft does not need a ticket kiosk. The waiting-room screen is a web page opened on a TV or any screen with a browser. Each screen has its own display link, which you can renew at any time.

A ticket tied to a visit

Unlike a dispenser of anonymous tickets, every VisitSoft ticket belongs to a visit. When the visitor is served, the agent already sees their purpose and history, and the service is added to the record. Reports by purpose and by department become possible.

Set targets and keep them

For each queue you set a target waiting time. VisitSoft alerts when it is exceeded and shows every day the share of visitors served on time. To work out how many counters to open for your footfall, use our free waiting-time calculator.

Who it is for

Bank and microfinance branches, hospitals and clinics, civil registry and document offices, tax and social security counters, universities during enrolment: anywhere several counters receive a large public.